Q. What are the payment methods available?
Firdaus Press Publications offers various kind of Payment Methods as shown below :-
1. Easy Online Banking via Billplz Platform
2. Invoice / Cheque / Offline Bank Transfer

Name of bank: PUBLIC BANK BERHAD
Account number: 3819845022
Pay to: FIRDAUS PRESS PUBLICATIONS

After you made the payment, please send us the payment details of :
Bank Name:
Banking Date:
Banking Reference No:
The total amount you have paid:
Your Order Items/Books:
Name: 
Handphone Number: 
Shipping Address:
 

You may scan and email us the above info to Email Address: firdauspresspublications@gmail.com

Note: Your purchased products will not be delivered until we have this confirmation.

Q. Pembelian LO (Pesanan Kerajaan)

Emelkan perkara berikut kepada kami:

1. Tajuk buku dan kuantiti:
2. Nama:
3. Alamat:
4. Nombor Telefon:

Sila emelkan kepada firdauspresspublications@gmail.com

Tempoh penghantaran semenanjung:

Penghantaran akan dibuat menggunakan perkhidmatan DHL atau Pos Laju yang mengambil masa 3-4 hari bekerja ke seluruh Malaysia.

Tempoh penghantaran Sabah dan Sarawak:
Penghantaran akan dibuat menggunakan perkhidmatan Pos Domestik, Pos Malaysia yang mengambil masa 2-3 minggu bekerja.

Kos Pos: Kos pos ditanggung oleh pembeli.

Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at firdauspresspublications@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM)

Q. How long does the delivery usually takes?
Delivery usually will take about 3-7 working days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts on our F.A.Q page. Please kindly send us an email to firdauspresspublications@gmail.com for us to clear your doubts.